Cookie Policy

Last updated December 6, 2024

This Cookie Policy explains how Facilities Management Express, LLC (“Company,” “we,” “us,” and “our“) uses cookies and similar technologies to recognize you when you visit our website at https://www.gofmx.com (“Website“). It explains what these technologies are and why we use them, as well as your rights to control our use of them.

In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.

What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner (in this case, Facilities Management Express, LLC) are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.

Why do we use cookies?

We use first- and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.

How can I control cookies?

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described in the table below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies

These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Service Purpose Cookies & Storage Keys
FMX [Privacy Policy] Storage of essential information for security and functionality of FMX’s product and services. anti-csrf
sso-idp-#-csrf-nonce
calendar-vs
auth
activeTab
Cloudflare [Privacy Policy] Content delivery network for marketing websites __cf_bm
cf_clearance

Performance and functionality cookies

These cookies are used to enhance the performance and functionality of our Website but are non-essential to their use. However, without these cookies, certain functionality (like videos) may become unavailable.

Service Purpose Cookies & Storage Keys
Adobe [Privacy Policy] Delivery of promotional emails and messaging; website analytics to help monitor, improve, and personalize our customer experience _mkto_trk
BIGipServer#
Cloudflare [Privacy Policy] Performance and reliability monitoring for marketing website content delivery network cf_chl_rc_m
Google [Privacy Policy] Tracks user sessions for YouTube video player. NRBA_SESSION
Intercom [Privacy Policy] Website chat and communications intercom-session
intercom.intercom-state#
intercom-device-id-#
intercom-id-#
intercom.played-notifications
Zendesk [Privacy Policy] Website hosting for Support Center and customer support ticketing __cfruid
_cfuvid
_help_center_session

Analytics and customization cookies

These cookies collect information that is used either in aggregate form to help us understand how our Website is being used or how effective our marketing campaigns are, or to help us customize our Website for you.

Service Purpose Cookies & Storage Keys
Atlassian [Privacy Policy] Delivery and tracking of Loom video player for customer support videos. ajs_anonymous_id
__Host-psifi.analyticsTraceV2
loom_anon_comment
loom_referral_video
__Host-psifi.analyticsTrace
FMX [Privacy Policy] Provides a personalized experience on FMX’s marketing websites. GOFMX_profile
GOFMX_session
G2 [Privacy Policy] Tracks browsing activity on FMX’s marketing websites to help improve FMX’s customer experience. g2tracking
Google Analytics [Privacy Policy] Tracks browsing activity on FMX’s marketing websites to help improve FMX’s customer experience. ga_
_gat
_gid
_ga_#
#collect
Hotjar [Privacy Policy] Delivers surveys and tracks responses on FMX’s marketing websites to help improve customer experience. ga_
_gat
_gid
_ga_#
#collect
Microsoft [Privacy Policy] Tracks behavioral metrics, heatmaps, and session replays to improve and market our websites. _cltk
Priority
New Relic [Privacy Policy] Tracks performance and reliability of FMX application in order for us to improve the product and your customer experience blobs
NRJS-#
Wistia [Privacy Policy] Video content delivery and analytics wistia
_ga_#
_ga
VWO [Privacy Policy] Tracks browsing activity on FMX’s marketing websites to help improve and personalize FMX’s customer experience _vwo_ds
_vwo_uuid
_vwo_uuid_v2
l.gif
s.gif
v.gif
_vis_opt_test_cookie
_vis_opt_s
_vwo_sn
vwoSn
vwo_#_config
Zendesk [Privacy Policy] Provides a personalized experience on FMX’s Support Center website hc:#:_visited_articles

Advertising cookies

Service Purpose Cookies & Storage Keys
Google Ads [Privacy Policy] Delivers personalized ads and promotions across the web. NID
LinkedIn [Privacy Policy] Delivers personalized ads and promotions across the LinkedIn social networking service. ar_debug
bcookie
bscookie
UserMatchHistory
li_sugr
AnalyticsSyncHistory
lidc
li_adsId

These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests.

How can I control cookies on my browser?

As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. The following is information about how to manage cookies on the most popular browsers:

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit:

What about other tracking technologies, like web beacons?

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enables us to recognize when someone has visited our Website or opened an email including them. This allows us, for example, to monitor the traffic patterns of users from one page within a website to another, to deliver or communicate with cookies, to understand whether you have come to the website from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

Do you serve targeted advertising?

Third parties may serve cookies on your computer or mobile device to serve advertising through our Website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. They can accomplish this by using cookies or web beacons to collect information about your visits to this and other sites in order to provide relevant advertisements about goods and services of potential interest to you. The information collected through this process does not enable us or them to identify your name, contact details, or other details that directly identify you unless you choose to provide these.

How often will you update this Cookie Policy?

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please therefore revisit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

The date at the top of this Cookie Policy indicates when it was last updated.

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please contact us:

Email: [email protected]

Post:
Facilities Management Express, LLC
800 Yard St, Suite 115, Columbus, OH 43212, USA
Columbus, OH 43212
United States

Phone: +1 (844) 664-4400