Work Order Management Software
Make your work order process efficient and reliable.
Solution overview
![[A/B Test] Work Orders & Request Forms Tour](https://www.gofmx.com/wp-content/webp-express/webp-images/uploads/2022/06/work-orders-request-forms-thumb.png.webp)
Key capabilities
- Configurable request forms
- Mobile app
- Automatic routing
- Inventory supply management
- QR code tagging
Capture the details you need the first time.
Empower requesters with a quick, mobile work request form. Capture essential details and attach photos of the problem to reduce back-and-forth conversation.
View work order history, user manuals, and more.
Scan an equipment item, technology asset, or vehicle to instantly bring up everything you need and get right to work fixing the problem.
Keep everyone in the loop on larger projects.
Post updates and view work order status in one central location. Ensure everyone has the information they need in real time.
Automate labor hours, cost, and inventory tracking.
View instant reports on how you're spending resources to justify operating decisions, hire new staff, and identify areas for improvement.
Work order management system capabilities
Documented work history
Keep an automated record of your work history to expedite troubleshooting and meet regulatory compliance.
Photo & file attachments
Include photos, videos, documents, and files with any of your work requests, equipment records, and more.
Equipment warranties & manuals
Keep a paperless record of your equipment serial numbers, warranty information, and user manuals for quick access.
Communication threads
Consolidate your emails, phone calls, and word-of-mouth conversations into one system.
Notifications & alerts
Stay informed on all your related work orders through real-time updates and alerts on time-sensitive tasks.
Worker availability
See current tasks in progress and identify field technicians available for assignment and scheduling.
Automatic routing
Save time and resolve work orders faster by automatically assigning the technician best suited for the task.
Approval chains
Set an optional chain of approvals to prioritize incoming work requests and reduce the number of tickets in your backlog.
Time clock & labor tracking
Create a reliable labor tracking system with a built-in time clock to improve accountability and justify staffing needs.
Cost tracking & summaries
Track costs across all your work orders to improve budgeting and operational decisions.
Inventory supply management
Track spare parts and consumables to always see the remaining inventory left in stock.
Satisfaction surveys
Follow-up on completed work orders to ensure vendors and technicians meet your quality standards.
Associated work requests
Easily associate related work orders to cross-reference on large, multifaceted tasks.
Work request type categories
Organize incoming work requests by department and category, each with its own configured workflow.
Filtered task list
Create personalized views to see upcoming, overdue, or all work orders assigned to a particular technician.
Vendor & contact management
Keep a directory of vendors, suppliers, and outside contacts for quick reference.
See all of FMX's maintenance capabilities in action
Work Order Management
See it for yourself
Make your job easier and get more done with a paperless work order system that you can count on.
Capture and utilize asset data with an FCA
- Streamline data capture, saving hours and speeding up FMX implementation.
- Make data-driven capital plans using equipment and work order request data in FMX.
- Choose from a variety of FCA services at different price points.
Related use cases
Facilities Management
Streamline day-to-day management processes into a simple and reliable system your whole team will love.
Maintenance Management
Schedule work, track assets, and leverage data-driven insights to optimize your operations.
Asset Mapping
Create a visual paradigm of your organization's equipment, inventory, resources, buildings, users, and other assets.
Equipment Maintenance
Reduce equipment downtime and increase the lifespan of your equipment and assets.
Preventive Maintenance
Keep your operations running smoothly with a reliable preventive maintenance and inspection system.
Inventory & Supply Management
Track usage, manage purchase orders, and get data insights into historical trends to optimize your inventory & supply management.
Fixed Asset Management
Manage fixed assets, improve asset tracking, create depreciation plans, and centralize inventory management to enhance asset performance.
Reporting & Analytics
Capture, analyze, and discover actionable insights to optimize your organization's operations.
Thousands of maintenance managers and technicians depend on FMX work order software
There was no doubt that FMX was exactly what we needed. More staff are submitting maintenance work orders than we’ve ever had with any other system, and that is because FMX is so easy to use. Both staff and technicians can keep track of when the requests are submitted and receive notifications whenever that request is updated.
88% decrease in overdue requests
Organizes incoming requests to prioritize and resolve them in a timely manner.
I receive an email for every FMX work order that goes into the system, so I can expedite urgent requests. Before, I never knew where requests stood, but FMX now keeps me more informed. That gives me a sense of security.
"Gives me a sense of security."
Gains better visibility into work order status and updates on resolutions.
We’re a growing facility with a lot more work orders coming in, and FMX is a good tool [to help us keep up with them]. For instance, I can pull it up first thing in the morning and see the workload. I can see what’s overdue and say to the guys, 'Hey, let’s get on this!'
6X faster work order resolution time
Filters work orders by status, department, or technician to tackle outstanding work and set daily maintenance task lists.
Benefits of work order management software
Benefits of work order management software
- Reduce your team's resolution times
- Prevent lost or missing paperwork
- Ensure regulatory compliance
- Automate data collection and reporting
- Validate staffing needs and operational decisions
Making the switch is easier than you think.
Allow us to handle the heavy lifting.
We work with your team to transfer existing data and build workflows to meet your needs.
Empower your team with an easy-to-use platform.
FMX is built with simplicity in mind, so anyone can use it and be successful.
We're here to help along the way.
Our team is here to train your organization, with lifetime support to answer your questions.
Frequently asked questions
How much does FMX's work order software cost?
Pricing is based on the number of users working on and closing out maintenance requests (or the number of students enrolled for public K-12 schools), and the features and integrations most important to their organization.
Is FMX's work order software a cloud-based or on-premise solution?
FMX is a cloud-based work order software solution.
Does the software integrate with other systems?
Yes, FMX's work order software integrates with several software systems that will be ready for use out of the box. If we do not already have an integration in place, we offer services to set up a maintenance integration for your needs.
What kind of support does my organization receive with FMX's work order software?
We are proud to provide lifetime support to our customers. Each customer is given a dedicated account manager that meets with them on a regular basis to ensure work order management success. Our average response time for support tickets is 4 hours, and we are happy to report a 98% customer satisfaction rating.
Does FMX's work order software support preventive maintenance needs?
No, scheduling preventive maintenance tasks is a separate capability: FMX’s preventive maintenance software.
If you’re interested in exploring FMX’s most common maintenance features, maintenance management software might be right for you.
I want different users to have access to different capabilities within the software. Is that possible?
Absolutely. FMX’s work order software allows you to set up different user types. Each user type can have different permissions and visibility according to your team’s preferences.
Can I import all of the data from my current system into FMX?
Yes. So long as that data can be exported into an approved Excel template, the data can be entered into FMX’s work order software.
What is work order software?
Work order management is a maintenance management strategy adopted by organizations of various sizes and industries. It gives maintenance teams the ability to identify needs, create and assign work orders accordingly, track end-to-end progress, and review maintenance histories.
The best work order software enables organizations to manage all of this in one centralized platform. Users can submit and manage work orders on-the-go, and maintenance managers can analyze technician and facility performance anytime, anywhere.
Work order management software is a common feature of CMMS software (computerized maintenance management system).
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Feature:
Work Order Management
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