Department Performance Report
Use Cases
Industries
Understand how a specific department is performing, and dive into the performance of employees within each department to understand work performance trends and status.
Screenshots
Metrics and Insights
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Total Tickets Created
Total amount of tickets created over a specified time period.
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Total Tickets Completed
Total amount of tickets completed over a specified time period.
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Average Response Time
View the average first response time for requests over a time period. Based on this, see an associated Average Resolution Time.
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Labor Hours
View the total amount of labor hours associated with the specified filters.
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Requests by Current Status
View a breakdown of requests by current status.
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Performance by Technician
See and compare open tickets, completed tickets, completion percentage, response time, resolution time, and labor hours by a technician.
Report Filters
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Module
Select and filter data by any request module or choice of multiple modules in your FMX site to view specific details.
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Request Type
Select and filter data by request types to view filtered information.
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Building Name
Select and filter data by building, or a specific set of buildings, to view filtered information.
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Date of Actions Taken
Select and filter by first work order action date or dates taken.
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Due Date
Select and filter data by recorded due dates.
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Request State
Select and filter data by the status of requests (deleted, finalized, pending assignment, pending execution, etc.) to view filtered information.
Requirements
- This is an Add-On Dashboard that can be purchased separately.
Product Features
Filter by
Use Cases
- Asset Management
- Asset Mapping
- Reporting & Analytics
- Property Maintenance
- Facilities Management
- Maintenance Management
- Work Order Management
- Preventive Maintenance
- Equipment Maintenance
- Inventory & Supply Management
- Facility Scheduling, Rental & Reservation
- Athletic Scheduling
- Building & Grounds Management
- Fleet Management
- Capital Planning
- IT Management
Industries
- K-12
- Higher Education
- Government
- Manufacturing
- Property Management
- Religious Organizations
- Restaurants
- Zoos
- Healthcare
- Non-Profit
Types
Features
Project Management
Accounting
Capital Planner
Department Performance Report
Reactive vs. Proactive Report
Planned Maintenance Completion Report
Planned Maintenance – Estimated vs. Actual Hours Report
Maintenance Request – Estimated vs. Actual Hours Report
Maintenance Completion Report
FMX Usage Report
Aged Work Requests Report
Downtime Summary Report
Request a demo
Feature:
Downtime Summary Report
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